Payment and delivery policy

1. General provisions

1.1 This Payment and Delivery Policy (hereinafter referred to as "Policy") governs the relationship between YURBOM LLC (hereinafter referred to as "Company", "we", "our") and customers with respect to orders of goods and services, including through the online store located at YURBOM.COM and WWW.YURBOM.COM (hereinafter referred to as "Site").

1.2 For the purposes of this Policy:

Client - means any natural or legal person using the Company's services;

Parties - means the Company and the Client when referred to together;

Partners - means third parties, including our affiliates located in or outside the United States, engaged by the Company to perform the Services.

1.3 This Policy constitutes the entire agreement between the Parties regarding its subject matter and supersedes all prior or contemporaneous agreements, proposals, negotiations and communications, whether written or oral.

1.4 Any changes or amendments to this Policy proposed by the Client will not be valid unless agreed to in writing by the Company.

1.5 Orders placed on terms other than those set out in this Policy may be accepted by the Company solely on the terms set out in the "Terms of Service", which shall prevail in the event of any inconsistency with this Policy.

1.6 The waiver of any breach or default hereunder shall not be deemed to be a waiver of any prior or subsequent breach or default. The failure of the Company to exercise any right hereunder will not be deemed a waiver of any further rights hereunder.

1.7 The Company may assign its rights and obligations under this Policy to any third party without the Client's consent. The Client may not assign his rights and obligations under this Policy without the prior written consent of the Company.

1.8 By using the Company's Website or Services, the Client acknowledges and agrees to this Policy. If the Client does not agree with the terms of the Policy, he/she should immediately stop using the Website and the Company's Services.

1.9 If any provision of this Policy is held to be invalid or unenforceable under any applicable law, such invalidity or unenforceability shall not render this Policy invalid or unenforceable as a whole. Such invalid or unenforceable provision shall be replaced by a valid and enforceable provision that most closely matches the original intent of the Parties.

1.10 In the event any provision of this Policy is held invalid or unenforceable, a court of competent jurisdiction may modify such provision to make it valid and enforceable while preserving the original intent of the Parties to the maximum extent possible.

2. Ordering and payment

2.1 When placing an order on the Site, you agree to provide a valid e-mail address to receive notifications about the status of the order, delivery of goods and other essential messages related to the fulfillment of the order.

2.2 The Company shall not be liable for any damages or lost information in cases where: (a) the e-mail address provided is invalid; (b) there are technical problems with your e-mail system; or (c) messages have been filtered as spam.

2.3 The Company reserves the right to verify the provided payment methods, delivery address and/or tax identification number before processing the order.

2.4 By placing an order, you are entering into a legally binding agreement to purchase Products in accordance with these Order Terms.

2.5 Available payment methods:

(a) PayPal

(b) Stripe (bank cards)

(d) International wire transfers (Wire)

(e) Wise

(f) Checks* (subject to prior approval)

* Payment by check is available only after prior approval by Customer Service. Check processing time may be extended. Personal and certified checks from international customers are not accepted.

2.6 The Company reserves the right to make changes to the Order Terms at any time without prior notice. Placing an order after changes have been made means your agreement with the updated terms and conditions. All changes come into effect from the moment of publication on the Site, as evidenced by the updated "Date of last change".

2.7 By registering, you agree to be notified of changes to the Terms of Order, while retaining the right to opt-out of such notifications. Regardless of receipt of notices, changes to the Order Terms shall be legally binding on both parties from the moment of their publication.

2.8 All delivery times quoted are estimates and are not guaranteed unless a guaranteed delivery date is confirmed in writing by the Company.

2.9 The Company reserves the right at its discretion to: (a) limit the number of products available for purchase within one order; (b) change the terms of special offers; (c) terminate special offers without prior notice.

2.10 The Company reserves the right to reject any order in whole or in part at its sole discretion.

2.11 Although the Company makes reasonable efforts to ensure the accuracy of product and pricing information, such information may contain technical inaccuracies or typographical errors. If errors are found in the description, availability or prices of products, the Company will notify you and give you the option to (a) confirm your order with corrected terms or (b) cancel your order. In the event of a cancellation, a full refund will be given within 14 business days.

2.12 All prices are quoted in United States dollars (USD). The Company is not responsible for errors in price quotations and reserves the right to cancel any orders based on erroneous prices.

2.13 In the event of a chargeback or voided check, you agree to reimburse the Company for all related costs, including, but not limited to: (a) bank fees; (b) collection costs; (c) reasonable court costs; and (d) attorneys' fees.

2.14 Payment Terms:

(a) Services within the allocated limits: 100% prepayment;

(b) Hourly work: payment on the basis of services rendered;

(i) 30% prepayment when placing an order;
(ii) 40% after approval of the prototype;
(iii) 30% after final acceptance;

3. Delivery

3.1 The Company ships internationally and the availability of certain products for shipment outside the United States may be limited.

3.2 All international orders are subject to U.S. export control laws, including the Export Administration Regulations (EAR) and applicable sanctions regimes.

3.3 Buyer agrees to comply with all applicable laws and restrictions, including obtaining necessary licenses to export, re-export or import the Products. Products may not be resold or transferred without proper authorization from competent U.S. authorities. Export of goods is authorized exclusively to the ultimate recipient or user named in the accompanying documentation. Subsequent shipment to third countries without proper authorization is prohibited.

3.4 Export Controls:

(a) The activities are regulated by the Bureau of Industry and Security (BIS) in the United States;

(b) The requirements of the Export Administration Regulations (EAR) apply;

(c) Goods are classified according to the Export Control Classification Number (ECCN) and the U.S. Harmonized System (US HS);

(d) There is a mandatory check of recipients against the Office of Foreign Assets Control (OFAC) lists.

3.5 Buyer assumes full responsibility for determining the suitability and applicability of the products for their intended use, including applications in high-risk areas such as safety, medical or nuclear power.

3.6 The Company does not supply components for military use and is not a certified manufacturer of military products.

3.7 The Buyer agrees to indemnify the Company and the manufacturer from liability and to reimburse any damages or legal fees resulting from the use of the products for unauthorized purposes or applications.

3.8 Delivery methods:

(a) USPS Ground Advantage: An economical option for standard shipping

(b) USPS Priority Mail: Expedited delivery with tracking features

(d) Courier delivery by prior agreement

(e) USPS First Class Mail (for documentation)

3.9 Limitations and Responsibilities:

(a) The availability of certain delivery methods may be limited depending on the product category;

(b) The Company is not responsible for delays caused by customs procedures or force majeure circumstances;

(c) In case of receipt of damaged goods, the Buyer must keep the shipping package, packing materials and goods in the received condition and immediately notify the Company's customer service";

We recommend using tracked shipping methods to ensure that the item is received safely and in a timely manner.

4. Product warranties, limitation of liability and disclaimer of warranties

4.1 All products are sold in "as is" and "as available" condition unless otherwise stated in a written warranty provided by our company.

4.2 The Company shall pass on to the purchaser all applicable manufacturers' warranties to the fullest extent permitted by law. Copies of manufacturers' warranties are available for inspection prior to purchase.

4.3 Certain products sold as part of special limited quantity promotions may not be subject to standard return, exchange and manufacturer's warranty terms and conditions. Such restrictions are clearly stated in the product description.

4.4 The company's limited warranty applies solely to products labeled as manufactured by us. This warranty is extended to the original purchaser and covers defects in materials and manufacturing defects for a period of 36 months from the date of invoice. The warranty does not cover damage resulting from misuse, unauthorized modification, accidents, fire, flood, or other similar circumstances.

4.5 In case of non-compliance of the products with the warranty obligations the company at its discretion will replace the products or refund the paid price provided that the goods are returned within the warranty period. The company reserves the right to conduct an independent examination of the defective products, the results of which will be binding on both parties.

4.6 Except for the limited warranty described in this section, the company makes no other express or implied warranty.

4.7 The Company expressly disclaims all other warranties, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, title and non-infringement.

4.8 The Company is not liable for infringement of patent rights, trademark rights or copyrights of third parties.

4.9 Where an order includes software or other intellectual property, such products are provided subject to third party rights and applicable license agreements. Nothing herein grants rights to use such materials beyond the limits set forth in the applicable licenses.

4.10 Special conditions for certain categories of products and services:

(a) Electronic Design: Company does not warrant the accuracy or completeness of the information or product recommendations provided. Client assumes all risks associated with the use of such recommendations in the design.

(b) Applied Engineering: Company does not warrant the accuracy or completeness of the information or product recommendations provided. Customer assumes all risks associated with decisions based on such recommendations.

(c) Electronic Assemblies: The Company provides a 90-day warranty on electronic component assembly services. This warranty does not apply to individual components included in the assembly and may be voided in the event of unauthorized modification or misuse.

(d) Individualized Products: When products are manufactured or programmed to customer specifications, the customer is responsible for their suitability and safety. The warranty covers only the assembly and programming services and not the product itself.

(e) Waiver of Additional Warranties: The Company makes no warranties other than those expressly stated in these terms and conditions and disclaims any liability for use of the products in critical or high risk applications, including but not limited to medical and aviation.

4.11 Limitation of Liability: In no event shall the company be liable for any indirect, incidental, special or consequential damages, including lost profits or loss of business opportunity, even if the company has been advised of the possibility of such damages. The company's aggregate liability is limited to the amount actually paid for the product or service in question, regardless of the legal theory on which the claim is based. These limitations apply even if a remedy fails of its essential purpose. In jurisdictions where such limitations of liability are prohibited, these provisions shall apply to the fullest extent permitted by law."

5. Return Policy

This section defines the terms and procedure for returning goods purchased directly from the Company (hereinafter referred to as "Goods").

5.1 Goods purchased through third parties or unauthorized intermediaries cannot be returned, exchanged or refunded.

5.2 Products purchased from authorized partners, as well as within the framework of marketing promotions, are subject to return to the partner.

5.3 Mandatory steps in the return procedure:

(a) Obtaining a unique Return Merchandise Authorization ("RMA") number from the Company;

(b) Compliance with the following mandatory conditions:

(d) Keeping the Goods in the manufacturer's original undamaged packaging;

(e) Maintaining the Goods in a condition suitable for commercial sale;

(f) Providing a documented justification for the refund.

After issuing the RMA number, the Company shall send the customer detailed instructions on the return procedure. In cases stipulated by the supply contract, certain categories of Goods shall be returned directly to the manufacturer according to the requirements established by it.

5.4 The Company reserves the following rights:

(a) Reject requests to return Goods labeled "non-returnable";

(b) Refuse to accept counterfeit Goods or Goods that do not comply with the terms of this Policy;

(d) Quarantine or dispose of non-conforming Goods in accordance with applicable U.S. law.

5.5 Prototypes and assembly of electronic components warranties:

(a) A ninety (90) calendar day limited warranty is provided for electronic component assembly services;

(b) The warranty covers only manufacturing defects in the assembly;

(d) The warranty will terminate in the event of unauthorized modification or use contrary to the technical documentation.

5.6 Within the framework of warranty obligations, the Company undertakes to:

(a) Carry out free of charge repairs of confirmed manufacturing defects;

(b) Replace the product or issue a refund upon mutual agreement of the parties;

5.7 When ordering design services, the Company shall provide up to five (5) iterations of refinement within the scope of the initial specification, unless otherwise stipulated by the terms of the contract. Each subsequent iteration may affect no more than twenty percent (20%) of the PCB contact pads or solder joints. Services purchased on promotions may not have iterations.

5.8 Exceptions to the return policy.

Items purchased as part of promotions may have return restrictions. Please refer to the rules of the specific promotion for return conditions.

The unconditional exclusion from the return policy is subject to:

(a) Components containing assembly markings;

(b) Goods with broken factory vacuum packaging;

(d) Goods sent by postal mail with no tracking capability.

5.9 Limitation of liability

The Company shall not be liable for any indirect, incidental, special or consequential damages, including lost profits or loss of business opportunity, even if advised in advance of the possibility of such damages. The Company's aggregate liability shall be limited to the actual cost of the Goods or service purchased, regardless of the legal theory upon which the claim is based. These limitations shall apply even if the agreed remedy fails of its essential purpose.

5.10 Compensation for damages

The Customer accepts full responsibility for the use or inability to use the Goods. The Customer agrees to defend, indemnify and hold the Company and its affiliates harmless from any claims, losses, costs and damages, including reasonable legal representation costs, arising out of the use, misuse or breach of contract of the Goods.

5.11 Force majeure circumstances

The Company shall be exempt from liability for partial or total failure to perform its obligations due to force majeure, including but not limited to: shortage of materials, labor disputes, logistical constraints, natural disasters, epidemics, pandemics and other extraordinary circumstances. In the event of force majeure, the period of fulfillment of obligations shall be extended commensurate with the duration of these circumstances, or the Company shall have the right to cancel the order without incurring liability by sending a corresponding notice to the Customer."

6. Applicable law and dispute resolution

6.1 The laws of the State of California, United States of America, without regard to conflict of law provisions, shall apply to these Terms of Order.

6.2 International Law and Dispute Resolution

These Order Terms are not governed by the United Nations Convention on Contracts for the International Sale of Goods (CISG) and other international agreements.

6.3 By signing these Terms, you waive your right to a jury trial. Arbitration shall be conducted on an individual basis; class actions and joinder are not permitted.

6.4 The Company reserves the right to seek injunctive or other relief in the courts of the State of California for intellectual property infringement or to enforce an arbitration award.

6.5 All disputes, claims or controversies arising out of or relating to these Terms of Order, including the existence, validity or termination thereof, shall be finally settled by arbitration in accordance with the Rules of Arbitration of the American Arbitration Association (AAA). The place of arbitration shall be 580 California Street, Floor 12, San Francisco, CA 94104.

6.6 Statute of limitations

Any action or claim arising out of or in connection with these Terms of Order must be brought within one (1) year from the date the cause of action accrues, except for warranty claims, which must be brought within ninety (90) days of discovery of the defect.

6.7 Notifications and legal requirements

Notices must contain a sufficiently detailed description of the substance of the claim or demand and supporting documents. The Company reserves the right to request additional information or documents necessary to review the Notice.

6.8 All notices, legal requirements and other official communications of the Company should be sent to the following address: 2108 N ST STE N, Sacramento, CA 95816

6.9 Notices shall be deemed given when received by our agent by any of the above methods:

(a) by personal delivery - at the time of delivery;

(b) when sending by courier service with delivery confirmation - at the moment of confirmation of receipt;

7. Changes to this policy

7.1 The Company will give 30 days' notice of material changes by: (a) sending email notifications; (b) publishing on the website; (c) notifications in Site. In case of discrepancies between versions, the English version of the Terms and Conditions shall prevail.

7.2 The Customer has the right to: (a) Accept the new terms and conditions; (b) Refuse to use the services; (c) Continue use under the current terms and conditions until the end of the paid period.

7.3 Non-substantive changes: (a) Effective immediately; (b) Published on the site; (c) Do not require the explicit consent of the user.

8. Customer Service

8.1 Notifications and legal requirements, mail YURBOM LLC 2108 N ST ST STE N, Sacramento, CA 95816

8.2 Security Questions, E-mail: [email protected] (See part 3 for proper use of this contact)

8.3 General Contact, E-mail: [email protected]

8.4 Customer Support, E-mail: [email protected]

Updated: 01/01/25

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